MISSION:
Guarantee the full availability of the ICT (Information & Communications Technology) systems and applications, adapting them whenever necessary to the changes in Business requirements. Ensure an high level of customer service for maintenance & operation services.
MAIN ACCOUNTABILITIES:
• Maintain and upgrade of all Local IT/ICT (Information & Communications Technology) systems
supporting business processes and upgrade of local IT Infrastructure.
• Manage relevant diagnosis, intervention or dispatching and user support on every kind of technical (Hardware, office applications, e-mail, servers and network systems at relevant level) and application issue (Functional/Reporting/Intranet Applications).
• Provide and set up of necessary resources (hardware, software, infrastructure) for new system
delivery and actively support corporate project roll-out on field.
• Lead maintain and support local projects according to business need.
• Participate to corporate projects for the innovation/enhancement of the support and knowledge sharing processes, procedures and tools.
• Observe the established quality and procedural guidelines, once the implementation is live.
• Manage purchasing and vendors selection procedures.
• Suggest solutions/improvements about the Application usage and propose.
• Innovations/improvements of the support process and tools.
• Guarantee the application of the Corporate IT Policies and Standards.
TECHNICAL SKILLS
•Knowledge of main operational flows and procedures related to the applications
• Knowledge of multiple Business Application modules, relevant to the supported processes
SOFT SKILLS
• Customer Orientation
• Analysis
• Innovation
• Self Development
• Business awareness
• Flexibility
• Role Competencies
Please attach your personal cv. Applications without cv will not be considered.
